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Remote Helpdesk

You may have existing in-house IT specialists who are increasingly distracted with day to day front-line support issues, or perhaps those engineers are based centrally and unable to effectively support a number of satellite locations. In either case, allowing Applestorm to take over the first point of contact for your users will allow those engineers to focus on their core responsibilities and deliver real value to your business.

Responding directly to your end-users, Applestorm will provide you with a dedicated telephone number answered in your company's name. Any minor issues will be dealt immediately by our trained operators and only more involved issues will be passed to your IT team. Automatically generated notifications will be sent out to key personnel within your organisation by e-mail, SMS text or recorded telephone message to alert them when in-house attention is needed.

However the call is dealt with, detailed records will be kept by our secure tracking system which you and selected staff will have access to. Numerous graphical and tabular reports accessible online through our secure customer service centre will allow you to assess the effectiveness and efficiency of all aspects of the service.

Request further information by e-mailing sales@applestorm.com or, if you would like to find out more about any of Applestorm's services you can call us free of charge on 0800 5655 565.